Service Manager

Los Angeles County, CA, USA

An innovative and highly respected leader in the automotive industry, is looking for a driven, diligent, thorough and experienced Service Manager to join their team.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual should possess:
  • Minimum high school diploma or GED equivalent required
  • At least three (3) years of Automotive Service Management experience
  • Prior experience as a Technician or good technical aptitude
  • Broad knowledge of new vehicle technologies and mechanical operations
  • Excellent customer service skills
  • Must be able to manage a team, motivate and develop
  • Ability to be analytical, problem solve and multi-task
  • Self-motivated enthusiastic presence in a team environment
  • Strong written and communication skills
  • Experience with software applications such as ADP Workforce Now, CDK, etc.
  • Working knowledge of Microsoft Office
  • Valid driver’s license and clean driving record
  • Professional appearance and work ethic
  • Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Work effectively and efficiently in a team environment.
  • Have and maintain an excellent driving record.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
  • Sit and/or stand interchangeably throughout the day.
  • Sit and/or stand for long periods at a time.
  • Use hands, fingers and arms continually, frequently and throughout the day.
  • Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
  • Pick-up, lift and carry items that may exceed 50 pounds.
We offer a highly competitive compensation and benefit package. If this sounds like your dream job, then we have the perfect opportunity and want to hear from you!
  • We are looking for a professional and experienced Service Manager to join us in supporting our dealership staff and customers while assisting us in building and representing our brand
  • Responsible for the operations, personnel, marketing, and profitability of the Service Department
  • Oversee the Service Department to include the Technicians, Service Advisors, Valet / Porters, etc.
  • Motivate, coach, train, develop, and reward employees
  • Forecast sales, gross profits, and expenses
  • Observe, encourage, and inspire advisors to secure customer loyalty
  • Attend manager meetings and lead department / staff meetings as appropriate
  • Maintain an at or above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction
  • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Train all Service Department Employees on manufacturer / dealership procedures and customer service expectations
  • Manage technician productivity, work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Interact with outside vendors and other dealership management
  • Develop and execute effective customer relations policies
  • Continue to maintain our dealership's value, quality, and integrity
  • Analyze information and evaluate alternatives in an effort to resolve issues and make sound, timely decisions.
  • Performs efficiently with the normal amount of direction for the position; displays the professional attitude and capabilities of a self-starter.
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